Jobs Head of Customer Experience (F&B)

Head of Customer Experience (F&B)

About Our Client

One of the biggest online ticket booking services for transportation, our client connects several destinations around the world with the stroke of a button.

Job Description

  • Conceptualize and launch specific “On ground” activations in partnership with BO’s & FO’s to drive new user acquisition growth.
  • Identify potential business partnerships with exiting E-commerce Players and Banks, and establish mutually beneficial collaborations to enhance the company’s presence and offerings in Cambodia.
  • Drive NPS to influence retention and repeat purchase.
  • Track competitive landscape viz. GDS providers, OTA’s, etc. and develop a strong understanding of the bus operations and ticketing ecosystem in the country.
  • Assess the potential of a region, understand specific challenges, and determine the most suitable approach to acquire the inventory.
  • Proactively acquire Inventory to capitalize on the market opportunity and negotiate and finalize contracts with Bus operators(BO) and ferry Operators (FO) with the objective to drive revenue growth.
  • Hire and train a Business Development team spread across multiple locations.
  • Develop and implement operational processes and systems to ensure smooth and efficient operations.
  • Oversee day-to-day operations, monitor key performance indicators (KPIs), and take corrective actions to achieve business objectives.

The Successful Applicant

  • At least 3 years of experience with FMCG, Telecom, or e-commerce organisations handling Sales & Marketing, Business development or vendor management roles.
  • Demonstrated ability to hire and build a supply/vendor management team.
  • Industry experience – eCommerce/ FMCG/ FMCD/ Telecom/ Transportation
  • A proactive, entrepreneurial individual with a constant drive for results
  • Proven performance credentials

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